Our Store Policies
At Sabirian, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Version 1.1: April 2018
Sabirian C.I.C. are committed to the highest standards of data privacy and protection.
We collect personal information required to process and deliver your order request; and standard technical information to better understand how our website is used.
Lawful basis for processing data.
The lawful basis for processing data is as follows:
GDPR Article 6 (1)(c): processing is necessary for compliance with a legal obligation.
Sabirian C.I.C. is legally obliged to abide by regulations “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
Sabirian C.I.C. does NOT rely on user consent to lawfully process their data. Consent cannot be effectively freely given, or withdrawn.
Requesting consent as a lawful basis would therefore be misleading.
Payment card data is processed subject to financial transaction regulations.
Data such as product and service reviews provided by customers, and technical data such as device and network data that help better understand how a website is used is processed under a legitimate business interest.
This privacy statement applies to Sabirian C.I.C. (the 'data controller') trading as Sabirian and Ethical Wholesale.
Please contact the data officer Mr Ian Jones, Director (email : Ian@sabirian.co.uk ) for any issues regarding your personal data.
We respect your privacy and are transparent about how your data is collected, stored, processed, and shared. Please review the following documents:
Data sharing policy
Terms and conditions
We abide by all current data regulation.
Effective communication is required to facilitate the provision of fulfilment of orders remotely, and is achieved by customers providing their email and telephone number(s). Primary communication is via email, with secondary contact by phone or SMS TXT. Customers are notified to login to their account to view messages from Sabirian or administrators. Sensitive details are not sent by email, unless requested via email where consent to reply via email is implied, unless stated otherwise.
Customers provide a payment card billing address and delivery address if different. Each address provided will be stored and recorded.
Changes to customer data
Any change made to customers data is recorded (what data, when changed, and by whom).
Automated notification emails are sent to users:
When making an order
If you have a new message to Sabirian
After your order has been processed
When the Sabirian has processed order for delivery
Delivery updates from Royal Mail and other courier services
Email notifications from Sabirian regarding requests for fulfilment of orders are required in order to provide an effective service. Customers using the service cannot opt out of receiving these emails.
When registering an account with Sabirian or Ethical Wholesale Customers are given the option to subscribe to an e-newsletter. E-newsletters are sent less than once per week on average using Wix.com, a 3rd party mailing provider. Customers agree to data being shared with Wix.com when opting to receive e-newsletters. Each e-newsletter sent will include a simple method to unsubscribe from the mailing. Customers can request their data is permanently deleted from Wix.com servers, please contact the data officer.
Support and administration
Sabirian staff use G-Suite to administer the service including Gmail for managing support emails.
www.sabirian.co.uk / .com / .in and www.ethicalwholesale.co.uk / .com websites use Google Analytics website visitor tracking service to enable us to understand how users interact with our website and improve our service, and also to report on trends and sales.
You can find out more about how this service works by visiting Google Analytics Overview.
Browser can be configured or add-ons can be downloaded to opt out of Google Analytics if customers prefer.
Our website server also retains similar technical and geographical visitor data for a period of 7 days only.
Cookie use policy
Retention of your data
Your data will be retained indefinitely, in a secure data centre, This also protects both the customer and Sabirian in case of legal proceedings.
Customer account login can be disabled on request however.
Payment card data is required to be kept for 5 years.
Technical personal data (device and network information) is deleted from Sabirian C.I.C server after 7 days, and from Google Analytics server after 14 months.
Customer access to data
Customers can access and update their personal profile by logging-in to their account.
Customers can request a copy of all stored data relating to themselves by contacting the Data Officer. The data will be provided in a common format for portability to other data systems.
Who has access to the personal data we collect?
Please review the data sharing policy for full details.
3rd party organisations process data provided by Sabirian solely for the purpose of delivering or supporting the service provided.
All organisations operate strict UK/EU compliant confidentiality, privacy, and data protection procedures.
Sabirian C.I.C. Ltd has not and will never sell any patient data to third parties.
People with concerns about privacy and data held by Sabirian C.I.C. should contact the data officer, Mr Ian Jones, Director (email Ian@sabirian.co.uk) in the first instance.
If the response is not to your satisfaction you can make a complaint with the Information Commissioner's Office.
EU General Data Protection Regulation
The EU General Data Protection Regulation (GDPR) is now a legal requirement in the UK. Compliance required by 25 May 2018 (date of enforcement).
The GDPR includes the following rights for individuals:
the right to be informed
the right of access
the right to rectification
the right to erasure
the right to restrict processing
the right to data portability
the right to object
the right not to be subject to automated decision-making including profiling
If you wish to exercise any of these rights please contact the data officer.
This Website is owned by Sabirian C.I.C.
We take user privacy seriously and take reasonable efforts to protect it..
What are cookies?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
This is used to store whether you are in textOnly mode or not.
Persistent for three months.
This is used to store user preferences for viewing sites in
textOnly mode e.g. font-size and colour.
Persistent for one month.
This cookie has two functions.
Firstly it serves as a session cookie for extranet users. Without this cookie, an extranet user will have to login to each individual page in the extranet.
It also enables us to track the pages that a user visits while they navigate around the site.
This is used to store whether you have agreed to receive cookies.
Persistent for one year.
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@Sabirian.com
Terms and Conditions of use of Sabirian.co.uk /.com/.in
You are requested to read through the general terms and conditions that apply to all usage or transactions on Sabirian website.
Each time you place an order or give us an assignment you need to confirm you have read, understood, and accepted these terms and conditions. Delivery will only take place in accordance with these terms and conditions. Exceptions to our delivery and payment conditions are only granted with our express written permission. Offers are not binding.
Prices and VAT
Prices displayed on the website are not inclusive of transport costs or Value Added Tax (VAT). The transport costs are to be paid by the purchaser and must adhere to the terms and conditions of the transport company used. Price changes will apply from the time of publication on the website and will not apply to already existing orders.
Product prices on this website can be changed by Sabirian whenever this is necessary.
Delivery of purchased goods to customers will only take place after you have received an order confirmation email from Sabirian. This will be after full payment has been received. The delivery can be between 1- 14 days. Delivery may differ from the originally stated delivery times depending on supply and production time. We keep in full contact with purchasers once we receive their orders. In case of delay due to situations beyond our control (Strikes, etc.), Sabirian will notify the purchaser as soon as possible.
If for any reason, Sabirian fails to deliver your purchased goods, the purchaser will be informed immediately. The monies received will be reimbursed within 14 days.
In any case of late delivery Sabirian will not accept responsibility for any claims for compensation from the purchaser, nor will it accept the sales contract to be declared void. The only exception would be in the instance of deliberate misconduct or gross negligence by Sabirian. The Goods remain the responsibility and ownership of Sabirian until delivery by the delivery company to the purchaser.
Almost all the products are handmade and the delivered product, colours, dimensions, weight may differ slightly from the product shown on the website.
We will only deliver after receiving full payment.
All images, drawings, illustrations, data concerning weights, dimensions, colours, and so on, are only indicative and cannot be applicable for any compensation and/or dissolution. All designs, images, and so on made by and on behalf of Sabirian, remain property of Sabirian and cannot be copied, multiplied, nor to be displayed to third parties, or used in any way without explicit written permission by Sabirian.
Non Impute shortcomings
If the conditions of the contract cannot be complied with, after the contract has been created due to circumstances that cannot be foreseen at the time (For example “Acts of God”) Sabiran is exempt from any liability. Unforeseen events or circumstances can be, for example; strikes, sudden government restrictions, delays in supply, export prohibitions, riots, war, transport failures, import obstructions, Supplier failures, and or actions of manufacturers producing for Sabirian. This also includes actions of assistants, instances of staff illness, failures of assistance or transport methods, exclusions or other labour impairments and events that are not reasonably insurable by Sabirian. In the case of unforeseen circumstances, Sabirian reserves the right to suspend the contract partially or in its entirety. Sabirian also reserves the right to alter the conditions and terms of the contract so that execution remains possible in unusual circumstances. Sabirian cannot be fined or held liable for any compensation payments. Sabirian reserves the right of payment for any work already undertaken and costs incurred for such work.
Neither Sabirian nor any contracted third parties being used for the implementation of any contract are responsible for any damages or loss resulting from or relating to the contract. This includes the purchaser or any third party involved in the execution of the contract that suffers loss or damage in any direct or indirect manner.
Notwithstanding previous issues Sabirian is not responsible for;
Interim adjustment of prices and/or transport costs
Non-delivery or late delivery
Information provided in leaflets, catalogues, publicity materials, tenders, etcetera.
Unforeseen circumstances (Acts of God)
The purchaser or a third party repairing delivered goods or when adaptations have been made to the goods after delivery.
When the goods are used for other than their intended purpose, or in a an unprofessional manner
The possessions of third parties which are located at Sabirian`s premises for repairs, storage, or for any other reason.
In the case of specified conditions within the general terms and condition losing their function partially or in their entirety, this will have no consequences for the validity of the remaining conditions of the general terms and conditions.
Our Returns Policy
Consumer right of return and refund.
This clause only applies if you are a consumer.
If you are a consumer, you have a legal right to cancel a contract during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the case of:
any made-to-measure or custom-made products or products made to your specification or clearly personalised;
Personal products such as earrings which have been worn;
newspapers, periodicals or magazines;
perishable goods, such as food, drink or fresh flowers;
software, DVDs or CDs which have a security seal which you have opened or unsealed.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or the last good or the last lot or piece (as the case may be).
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement e-mail to email@example.com
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We will withhold reimbursement until we have received the goods back.
The consumer will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Your right of cancellation – FOR BUSINESSES (B2B) ONLY
You have the right to cancel the contract at any time up to 5 working days after you receive the Products by notifying us at firstname.lastname@example.org or in writing.
If you cancel the contract after the Products have been delivered to you, you must return the Products to us at the address shown at your own cost and risk.
If you cancel the contract before the Products have been delivered to you and then you receive the Products after cancellation you must not unpack them from their packaging but must immediately send them back to us.
In any event you must return the Products to us within 5 working days of notifying us of cancellation under this clause, or if later, of receiving them. If you do not we shall charge you a sum not exceeding the direct costs of recovering the Products.
Until you return the Products to us you must keep them in your possession and take reasonable steps to ensure they are not damaged. Provided that we receive the Products within the specified period in the same condition they were in when dispatched and delivered to you then we will refund you or credit your Trade Account for the Products in question within 14 days of the receipt by us of the Products.
Item not required - You cannot cancel a contract for computer software which has been unsealed by you or for consumable goods which, by their nature, cannot be returned, except where a fault has been discovered that could not have been identified without unsealing the goods.
Shipping and Delivery
How It Works